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Sales for Non-Salespeople

Maximise customer loyalty and uncover sales opportunities through your support team

Business Need

All customer facing employees shape the experience and impression your customers have of your organisation. This one day seminar is designed to provide your people with the knowledge, skills and behaviours they need to make a positive impact on sales and to understand the vital role they play in the customer’s experience.

High Spots

* Establish the customer’s needs and match your products/services to those identified

* Recognise loyalty and buying opportunities when they occur and act on them

* Gain and hold the customer’s attention

* Be comfortable discussing commercial opportunities with customers

* Be more effective in gathering information – understanding needs and wants

* Ask open questions and engage in active listening – summarise discussions and take effective notes

* Deal with customer resistance – build an objection bank and develop persuasive responses

* Keep the right people informed – who needs to know what?

* Create a winning customer experience with every customer contact