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Developing Your Interpersonal Skills

Increase your impact and personal effectiveness

Business need

Working with and through other people is critical for business success; these can be your peers, your direct reports, your boss and other senior managers, or people who are external to your organisation. This dynamic programme will help you build on your skills in developing relationships, making decisions and achieving results. You'll learn how to interact with other people to improve cooperation, reduce conflict, maximise everyone’s productivity and achieve increased personal effectiveness.

Who will benefit?

This programme is ideal for people from any business function who are looking to develop their interpersonal skills and achieve greater business success. It is also designed for those being developed for executive responsibilities and is particularly appropriate for people who do not have staff reporting directly to them but do have to work with, and through, others.

High spots

* The TACK First Impressions and Executive Profile exercises - help you to see yourself through other people's eyes and bring the course to a challenging and revealing conclusion

* Emotional Intelligence - shows you how interpersonal skills are just as important as technical skills

* Apply the five essential ingredients for success


Key learning points:

* Focus on your personal as well as business objectives - strategies to help you achieve both

* Negotiate more effectively and use persuasion - achieve your objectives while maintaining strong relationships

* Solve problems and make decisions - apply techniques which will help you to reason more effectively and approach challenges more creatively

* Communicate with influence - deal with conflict situations assertively, not aggressively

* Increase your self-belief - develop confidence in your abilities and your interpersonal style

* Create a positive impact - leave the course with a greater understanding of yourself, your actions and how to adapt to get the best from different people and different situations

Related courses

Leadership in Senior Management
Motivational Leadership